Refund Policy
Cancellations:
We want to ensure you have a pleasant experience when you order from us! Just a quick reminder: if you change your mind after making a purchase, you have a generous 2-day cancellation period free of charge. If you decide to cancel within this timeframe, rest assured we'll be more than happy to process a full refund within 2 to 7 business days. Your satisfaction is our top priority!
Damaged/incorrect item:
For products that arrive incorrect, defective, or damaged during transport
via the carrier, please contact us. In these cases, we will take care of
We will refund or reship your items. There are no additional costs for you; Moovora covers all expenses. However, we will need a photo/video of the damaged item to process a reshipment or refund. If you wish to return the products, we will provide you with the necessary instructions, and the return shipping will be at our expense.
Returns:
We want you to have the best possible shopping experience, which is why we offer a 14-day return period from the delivery date. If, for any reason, you are not completely satisfied with your order, please do not hesitate to contact our support team and we will do everything we can to help you.
Just a reminder, for the return to be accepted, the products must be in their original condition.
Original, classified as "new" – meaning they must be unopened and still in their original packaging, without any signs of prior use. Your satisfaction is our top priority, and we're here to make sure you're happy with your purchase!
Please note that customers are responsible for shipping costs.
Please contact us regarding returns/cancellations at contact@moovora.fr. We are available Monday to Friday from 9:00 AM to 5:00 PM.
This return policy applies internationally.
How can I request a refund?
To return your item, please email us at contact@moovora.fr. Returns must be made within 14 days of the delivery date.
The item must be in new condition. If the item is not in new condition, we unfortunately cannot issue a refund.
Who covers the return shipping costs?
If the item arrives damaged, Moovora will cover the return shipping costs. If the customer changes their mind within 14 days of delivery, the customer will be responsible for the return shipping costs.
Responsibility for Logistics Issues:
At Moovora, we do everything we can to guarantee fast and efficient shipping of your orders. However, once the packages are handed over to the delivery companies, their transport and logistical management become their responsibility.
We cannot be held responsible for delays, losses, or damages caused by these carriers. In case of any problem, we encourage you to contact the customer service department of the delivery company directly. However, we remain available to assist you with any issues you may have.
Money-back guarantee
Moovora offers a 30-day money-back guarantee. However, this guarantee does not apply
NOT if:
Customers are not satisfied with the color product ordered.
Customers damage their items after use.
Customers are refusing delivery from carriers.
Problems related to delays, losses, or damage caused by the transport company.
For further questions/requests regarding our return policy and
For refunds, you can contact us at contact@moovora.fr.
